Refund policy

Kira Collective complies with the Australian Consumer Law and provides all customer guarantees as required by law.

If a product is faulty, damaged, or does not match the description provided on our website, you are entitled to a refund or replacement, depending on the nature of the issue.

Please note that due to the nature of our product we do not offer refunds for change of mind or in circumstances that are not covered by the consumer guarantees under Australian Consumer Law.

If you have any concerns about a product you’ve received, please contact us at hello@kiracollective.com.au within 7 days of receiving your order. We’ll review your situation and work with you to find an appropriate best-fit solution.